Platform Terms of Service
Last updated: June 2026
These Terms of Service ("Terms") govern your access to and use of the software platform, tools, and services provided by Amra Consulting ("Amra," "we," "us," or "our"), including any account accessed at app.amra.consulting (the "Platform"). By creating an account, accessing, or using the Platform or our services, you agree to be bound by these Terms. If you do not agree, do not use the Platform.
Contents
01Accounts & Eligibility
To use the Platform you must be at least 18 years old and capable of forming a binding contract. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current information and to keep it updated. Notify us immediately of any unauthorized use of your account.
02The Services
Amra provides business automation tools and managed services, which may include customer relationship management, marketing automation, communication tools, scheduling, payment facilitation, AI-powered features, and related functionality. The specific features available to you depend on the plan or engagement you select. We may add, modify, or remove features over time to improve the Platform.
Where we provide done-for-you setup or managed services, the scope, deliverables, and timelines will be described separately in a proposal, statement of work, or order form, which forms part of your agreement with us.
03Fees & Payment
Access to the Platform is offered on a subscription basis, billed in advance on a recurring schedule.
- Billing cycles. Subscriptions are available on a monthly or annual basis, as selected at checkout. Your subscription renews automatically at the end of each billing period (monthly or annual) at the then-current rate, unless you cancel before the renewal date. You authorize us to charge your payment method on each renewal until you cancel.
- No refunds. All payments are non-refundable. We do not provide refunds or credits for partial billing periods, unused time, or fees already charged, except where required by law.
- Cancellation. You may cancel your subscription at any time. When you cancel, your subscription will not renew, and you will retain access to the Platform until the end of your current paid billing period. After that period ends, your access will stop.
- Usage-based charges. Certain features (such as messaging, calls, email sends, or AI usage) may incur additional usage-based charges beyond your base subscription. These are billed according to your plan and are also non-refundable.
- Price changes. We may change subscription pricing from time to time. Any price change will apply to your next renewal, and we will provide reasonable advance notice before it takes effect.
- Failed payments. If a payment fails, we may retry the charge and may suspend or terminate your access if payment is not received. You are responsible for keeping your payment information current.
- All fees are exclusive of applicable taxes unless stated otherwise.
04Acceptable Use
You agree not to use the Platform to:
- Send unsolicited, deceptive, or unlawful communications, including spam;
- Violate any applicable law, regulation, or third-party right;
- Upload malicious code or attempt to disrupt, reverse-engineer, or gain unauthorized access to the Platform or its infrastructure;
- Harass, abuse, or harm others, or collect data without proper consent;
- Resell, sublicense, or provide access to the Platform in a way not expressly permitted by your plan.
We may suspend or terminate accounts that violate this section, with or without notice, to protect the Platform and its users.
05Messaging & Communications Compliance
If you use the Platform to send SMS, email, voice, or other communications, you are solely responsible for complying with all applicable laws and carrier requirements, including obtaining proper consent from recipients, honoring opt-out requests, and adhering to regulations such as the TCPA, CAN-SPAM, and any required messaging registration. You are responsible for the content of all messages sent through your account.
06Your Data & Content
You retain ownership of the data and content you upload to the Platform ("Your Data"). You grant us a limited license to host, process, and use Your Data solely to provide and improve the services. You are responsible for ensuring you have the rights and consents necessary to collect and process Your Data, including the personal data of your own customers. Our handling of personal information is described in our Privacy Policy.
07Third-Party Services
The Platform integrates with and relies on third-party services and infrastructure (such as payment processors, messaging and email providers, AI providers, and advertising platforms). Your use of those services may be subject to their own terms, and we are not responsible for the availability, accuracy, or actions of third-party providers. Usage fees charged by third parties are passed through to you where applicable.
08Intellectual Property
The Platform, including its software, design, branding, and content provided by us, is and remains the property of Amra Consulting and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Platform during your active subscription or engagement. You may not copy, modify, distribute, or create derivative works from the Platform except as expressly permitted.
09Availability & Support
We work to keep the Platform available and reliable, but we do not guarantee uninterrupted or error-free operation. The Platform may be temporarily unavailable for maintenance, updates, or due to factors outside our control, including third-party outages. Support is provided through the channels and during the hours described in your plan or engagement.
10Term & Termination
These Terms apply for as long as you use the Platform. You may cancel your subscription at any time; cancellation stops future renewals, and you keep access until the end of your current paid billing period (see Fees & Payment). We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Platform in a way that creates risk or liability. Upon termination, your right to use the Platform ends. We may retain or delete Your Data in accordance with our Privacy Policy and applicable law; you are responsible for exporting any data you wish to keep before your access ends.
11Disclaimers
The Platform and services are provided "as is" and "as available," without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Platform will meet your requirements, achieve any particular result, or be error-free. Any results, metrics, or examples referenced in our marketing are illustrative and not guarantees of performance.
12Limitation of Liability
To the maximum extent permitted by law, Amra Consulting will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Platform. Our total aggregate liability for any claim arising out of or relating to these Terms or the services will not exceed the amount you paid to us in the three (3) months immediately preceding the event giving rise to the claim.
13Indemnification
You agree to indemnify and hold harmless Amra Consulting from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Platform, your content or data, your communications sent through the Platform, or your violation of these Terms or any applicable law.
14Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.
15Governing Law
These Terms are governed by the laws of the State of North Carolina, United States, without regard to its conflict of laws principles. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts located in North Carolina, unless otherwise required by applicable law.
16Contact
Questions about these Terms? Contact us at hello@mail.amra.consulting or through our Contact page.